Shipping policy

We will ship your order via the method you have selected during checkout,

Please note dispatch times may vary, Christmas, Easter and around bank holidays orders normally take a day or two more than expected.

Long items, bulky items & heavy items even if next day is selected may take an extra day to arrive, 

Click and collect

For all click and collect orders, you will need to show ID/Utility bill & have your unique order number handy, with out both your unique order number and ID, the goods will not be handed over and will be refunded within 3 days.

Click and collect orders not collected within 48hours will be automatically refund, these refunds may take up to 48 hours to appear on you account.

Missing/ Lost items

In the rare occasions that parcels go missing or can not be located, we reserve the right for a 10 day investigation period, starting from when you have first informed us via Email or social platform (direct messaging). By purchasing from ourselves you agree to help with our investigation if we require further information, while we try to resolve the issue.

Once the investigation is over, we will aim to have new goods dispatched or a refund given within 4 days.